Acv40 Privacy Policy — User Information Protection
This Privacy Policy explains how acv40 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using any of our services.
Last updated: January 2026
1. Information We Collect
Acv40 collects several categories of information from users for platform operations, account security, and improving the user experience. The types of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, and basic identity information needed to verify your account. This information is used to create and manage your account on the platform.
Device & Browser Information
Our platform automatically collects certain technical information when you access acv40, including device type, operating system, browser type and version, IP address, and session data. This helps us diagnose technical issues and ensure the platform works smoothly across all devices.
Payment Information
To process deposits and withdrawals in MYR, the platform collects the information required for your chosen payment method — including FPX, Touch 'n Go eWallet, or DuitNow. Full card numbers and sensitive banking details are not stored directly by acv40 and are handled through secure payment processing systems.
Usage Data
We record your platform usage patterns, including pages visited, actions taken, session duration, and bets placed. This data helps us understand how users interact with the platform and drive continuous improvements to the user experience.
2. How Do We Use Your Information?
Information collected by acv40 is used solely for legitimate purposes related to platform operations. We do not sell or transfer your personal information to third parties for marketing purposes without your consent.
The purposes for which your information is used include:
- Creating and managing user accounts and verifying identity
- Processing deposit and withdrawal transactions in MYR
- Providing effective and accurate customer support
- Sending important notifications related to your account, security or platform changes
- Detecting and preventing fraud, unauthorised use, and illegal activity
- Complying with legal obligations and regulations applicable in Malaysia
- Analysing usage patterns to improve platform features and performance
3. Use of Cookies & Tracking Technologies
Acv40 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies — Required for core platform functions such as login, session authentication, and account security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — Collecting information on how users interact with the platform to help us understand which pages are most visited and where technical issues occur.
- Preference Cookies — Saves your preferences such as language and display settings so you don't have to reconfigure them each time you log in.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain functions within the acv40 platform.
4. Data Storage, Security & Third-Party Sharing
Data Security
Acv40 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Personal information is stored on servers secured with strict access controls and continuous monitoring.
We retain your information for as long as your account remains active or as long as necessary to provide our services. After account closure, certain information may be kept for a defined period to comply with legal requirements or to resolve any outstanding disputes.
Third-Party Sharing
Acv40 does not sell users' personal information to third parties. However, we may share information with selected third parties in the following limited circumstances:
- Payment service providers that process MYR transactions on our behalf
- Law enforcement authorities or regulatory bodies when required by law
- Technical service providers who assist with platform operations under strict confidentiality agreements
5. User Rights, Policy Changes & Contact Us
Your Rights as an acv40 User
As an acv40 user, you have the following rights regarding your personal information:
- Right to Access — You may request a copy of the personal information we hold about you at any time through our customer support team.
- Right to Rectification — If you find that any information in your account is inaccurate or incomplete, you can update it through your account settings or by contacting our support team.
- Right to Erasure — You may request the deletion of your account and personal data. Such requests will be processed in accordance with our account closure policy and applicable record retention requirements.
- Right to Object to Processing — You may object to the processing of your information for certain purposes, such as marketing communications, subject to the relevant terms of service.
Changes to This Privacy Policy
Acv40 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. Users will be notified of any material changes via in-platform notifications. Continued use of the platform after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the acv40 support team via:
- In-platform live chat support (available 24/7)
- Email: [email protected]
- Sections FAQ which contains answers to frequently asked privacy questions